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SHIPPING & REFUNDS
SHIPPING POLICY
Can I change my order?
Once you've placed an order, you can't change it, but you can amend your contact and delivery details – just go to the My Orders page.
Can I cancel my order when purchasing online?
Yes, as long as the item's not been dispatched. Just contact us and we'll cancel it and give you a full refund if you chose to pay online. It's as easy as that. Cancellations made after we've sent your items will not be accepted.
What if the item's damaged when it arrives, or I was sent the wrong item?
It's important that you inspect your order on delivery, because we'll ask you to sign a form confirming that it's in good condition. If you're not happy, let our delivery partner know, or note this on the form and contact us.
Our team checks your items to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 24 hours. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. Well either arrange for a repair, or order you a replacement which may take up to 5 weeks to arrive. (Always depending on the situation)
We only issue refunds if the item is no longer available from the supplier unless client wants to choose another product.
When purchasing a display item our team will check it with the client at the shop, Once client has Accepted the condition of the product Solo Casa Ltd will not accept any returns after invoice is issued.
To collect, the product needs to be disassembled and repackaged.
We recommend that you keep the original packaging for at least 7 days.
How much do returns cost?
If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below.
If you only return some of your order, we'll refund for those items only.
Cost of collection For small items €35.00
Cost of collection For large items €45.00